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THE UNIVERSITY LIBRARY
University of the Philippines Baguio

Mandate
   As a constituent of the University of the Philippines System, U.P. Baguio will sustain its lead position in the delivery of tertiary education in the north. It will continue to nurture and develop innovative programs in the arts and sciences. It will also continue to develop the niche it has created over the past decades in the Cordillera Studies. 

Mission
   Our mission, therefore, as a unit of the U.P. System and as the leading institution of higher learning in Northern Luzon, is to spearhead the offering of the highest standard of education and contribute to the overall upgrading of the quality of instruction in the region. We seek to create an impact by informing our program with a regional perspective, at the same time that these are informed by a national and global outlook. 

External and Internal Services

1. Borrower’s Registration

2. Registration of UP User to Access and Use Library Resources

3. Registration of Non-UP Users to Access and Use Library Resources

4. Charging Library Materials 

5. Discharging Library Materials

6. Paging Reserve/Serials/Cordillera Library Materials 

7. Approving Overnight Loan Reservations

8. Computer/Ipad Usage

9. Computer/Ipad After Usage for UP Users

10. Computer/Ipad After Usage for Non-UP Users

11. Power Usage/Charging

12. Power After Usage/Charging for UP Users

13. Power After Usage/Charging for Non-UP Users

14. Printing

15. Scanning

16. Issuance of Referral Letter

17. Library Visit or Tour in the Library

18. Signing of Library Clearance without Accountability

19. Signing of Library Clearance with Accountability

20. Online Request Services

21. Online Reference Services (Email/Facebook Messenger /ISKA/Website)

Feedback

For comments and suggestions, please fill in the client satisfaction measurement.

File a Complaint

In writing 

  1. Proceed to the Information Desk at the Main Library Lobby
  2. Answer the Client Complaint Form
  3. Drop the Complaint Form in the complaint box
  4. For inquiries and follow-up, contact the Anti-Red Tape Chairperson at (074) 442-3888 or at oc.upbaguio@up.edu.ph

Through telephone call

1. Dial (074) 442-3888

2. Provide the following information:

         a. Name of person being complained

         b. Incident

         c. Evidence

3. For inquiries and follow-up, contact the Anti-Red Tape Chairperson at (074) 442-3888 or at oc.upbaguio@up.edu.ph 

Online

Answer the Client Complaint Form 

For inquiries and follow-up, contact the Anti-Red Tape Chairperson at (074) 442-3888 or at oc.upbaguio@up.edu.ph 

Revised August 2021
Uploaded to UPB Library website September 2022